Get in touch
Have questions about your order, or a general enquiry?
How can we help?
FAQ
Your Order
When will payment be taken?
Your payment will be taken at checkout.
Can I change my order after it is completed?
You can, send us a message at support@vazonwatches.com and we'll be happy to help
I haven't received my order confirmation?
You should be notified once your order is confirmed. If you haven't heard from us and the email isn't in your junk folder, get in touch at support@vazonwatches.com and we will be happy to help.
Shipping
Which countries does Vazon Watches ship to?
We ship worldwide, however if you’re unable to see your country in the drop down list please contact us with your address and we’ll check the availability.
What is the delivery time?
UK orders usually take around 1 –2 business days.
How can I track my order?
Once your package has left our distribution centre you will receive an e-mail including your tracking information.
How does my Vazon order arrive?
All our watches come in a signature Vazon presentation box along with your owner's manual and paperwork.
Returns and Exchanges
How do I return my Vazon watch?
Send us an email at support@vazonwatches.com and we will be happy to help. You are eligible for a full refund if your unused product is returned within 30 days in its original packaging with its original tags/documents. We cannot accept returns beyond this time frame and will return them to you.
Can I exchange my Vazon watch?
Yes we can exchange your Vazon watch for free. Get in touch at support@vazonwatches.com and we can arrange this. Your Vazon watch must be in unused/pristine condition and returned within 30 days.
When do I receive the money back from my return?
We usually process refunds within the same week that we receive your Vazon watch.
My packaging or watch is damaged, what should I do?
Get in touch at support@vazonwatches.com. It's helpful to see a picture or two of the defect so we can best assist you. Please do not return your product without contacting us first.